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4
A bit disappointed in our most recent order.
Style: Large, Size: 3 Chews, Style: Large, Size: 3 Chews
**update 11/15** Native Pet reached out directly and offered a full refund. I appreciate that they took my feedback seriously and took steps to resolve the issue. We love Native Pet and have gotten several other products that our pup not only enjoyed but also all did what they say they do. Native Pet does make high quality goods for pets and we will continue to be customers. I did not enjoy writing my 3 star review but I wanted to make sure that the brand that we love was aware we didnāt get what we were expecting for the first time in over a year of purchasing. Iām upping my review to 4 stars, but please know that these yak chews are seriously amazing if you can ensure you get the right size for your dog!!
āPrior reviewā
Before our most recent order I would have given these 5 stars. We have been buying these yak chews since we adopted our rescue girl in July 2022. These are by far the best ābonesā we have been able to find since they are fully edible and can transform into crunchy treats when they get to the end of their life, and they do not upset our babyās tummy. We love these and have the 3 pack on auto ship. However, our most recent order received on 11/9 is a disappointment.
We originally bought the medium chews when we first got our dog because she is medium sized and 45-50lbs, but she turned out to be a big chewer. The medium were too small for her and she was able to bite off large chunks and go through them too fast. We switched to the large which have always been thicker and just a little bit longer so she went through them a little slower and couldnāt get as many big chunks off.
Our 11/9 order contained what appears to be the same size as the medium chews, which we donāt get anymore for the reasons stated above. I added a photo of what we received next to pieces left from our prior order. You can clearly see the pieces from the prior order are thicker (circled in green). I didnāt spend $28 to get medium sized yak chews. I understand they can all be slightly different sizes even within the same package, and we sometimes get thicker/thinner/darker/lighter chews, but these are just very SMALL compared to the other large chews weāve received over the past year. It seems strange that I would suddenly need to start purchasing the extra large chews to get the same substantial size as the large ones I was getting before, unless thereās been a change in the product design itself.
I really hate leaving negative reviews. I prefer to only leave reviews when I have a great experience because I think itās important to share those things rather than complain. If I really have an issue, I usually reach out to the seller if I can. In this case, I canāt find a way to contact the seller to ask if there was a change in the product or if this was an error but I guess I can go through an Amazon customer service rep if needed. This product canāt be returned which is typical of food-like items, but I would like to know why this order seems so inconsistent from what weāve gotten in the past.
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Reviewed in the United States on November 9, 2023
